baji account Privacy Policy
When you use baji account, this document makes it clear where the information you provide goes, how it is used, and how securely it is kept.
This privacy policy ("Policy") describes how personal information of users of the baji account platform is managed. Please read this document carefully before using any service on the site. By creating an account or using any service on the platform, you are considered to have accepted the terms of this Policy. This Policy applies together with our Terms and Conditions.
Contents
1 Definitions and Applicability
In this Policy, "user" refers to any person who accesses services through baji account's website, mobile application, or other digital channels. "Personal information" means any information by which a person can be directly or indirectly identified — such as name, address, mobile number, email, or financial details.
"Processing" means any one or all of the following activities involving personal information: collection, storage, modification, retrieval, disclosure, or deletion. This Policy applies equally to all services provided through baji account — casino, sports betting, payments, and customer support.
2 Types of Information Collected
baji account may collect the following types of information:
2.1 Identity Information
Information you provide at account registration includes full name, date of birth, national ID number or passport number, email address, and mobile number. This information is used for account verification and identity confirmation.
2.2 Financial Information
To process deposits and withdrawals, your bKash, Nagad, Rocket, or bank account details may be collected. This information is used solely to complete transactions and maintain required financial records.
2.3 Technical Information
When you use baji account, certain technical information is collected automatically — such as IP address, browser type and version, operating system, device identifier, and session duration.
2.4 Usage Information
Gameplay history, bet details, page visits, click patterns, and in-site navigation behavior may be stored to improve service quality and provide a personalised experience.
3 Methods of Data Collection
baji account collects information in the following ways:
- Directly provided: Information you give yourself during registration, login, form submission, or when contacting customer support.
- Automatic collection: Tracking user activity through cookies, web beacons, or similar technologies.
- Received from third parties: Information obtained from identity verification agencies, payment processors, or fraud prevention services.
OTP verification and two-factor authentication may be used to protect your account.
4 Purpose of Data Use
Collected information is used for the following purposes:
- Creating and managing accounts and confirming user identity.
- Processing all financial transactions including deposits and withdrawals.
- Preventing fraud, money laundering, and other illegal activities.
- Providing customer support and resolving issues.
- Improving platform services and developing new features.
- Informing about bonuses, promotions, and personalised offers — but only with your consent.
- Meeting applicable legal and regulatory obligations.
We monitor user activity to maintain a responsible gaming environment. Read the responsible gaming guidelines to learn how we maintain a safe gaming environment and how you can set your own limits.
5 Data Storage and Security
5.1 Retention Period
baji account retains users' personal information for as long as needed to provide services, or as required by law. Some information may need to be kept for a set period even after an account is closed.
5.2 Technical Security
baji account uses SSL encryption to keep your information secure. Encryption is applied both during data transfer and storage. Firewalls, access control systems, and security audits are regularly maintained to prevent unauthorised access.
5.3 Staff Access
Only authorised staff may access personal information for necessary work purposes. All staff receive privacy training and are bound by data protection agreements.
6 Sharing Information with Third Parties
baji account never sells your personal information. However, in specific circumstances, information may be shared with the following parties:
- Payment processors: bKash, Nagad, Rocket, and bank transfers — information required to complete transactions.
- Identity verification services: For account verification and fraud prevention.
- Technology partners: Software and infrastructure providers who operate the platform, bound by strict confidentiality agreements.
- Legal authorities: Where providing information is mandatory under a legal order or applicable regulations.
Before sharing information with third parties, we ensure the relevant party maintains the required data protection standards.
7 Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored in your browser. They ensure the normal functioning of the site, remember your preferences, and collect usage statistics.
7.2 Types of Cookies
- Essential cookies: Required for login sessions, security, and core functions — these cannot be disabled.
- Functional cookies: For remembering language preferences and settings.
- Analytics cookies: Collect anonymous usage data to improve services.
7.3 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, some site functions may not work properly as a result.
8 User Rights
As a user of baji account, you have the following rights:
- Right to access: The right to request information about what data is held about you.
- Right to correction: The right to request correction of inaccurate or outdated information.
- Right to erasure: The right to request deletion of your information in certain circumstances, where there is no legal obligation to retain it.
- Right to restrict processing: The right to object to the use of your information for specific purposes.
- Right to portability: The right to receive your information in a common format.
To exercise these rights, contact our customer support team. You can find answers to common questions in our FAQ section.
9 Protection of Minors
All services on baji account are for persons aged 21 and above only. If we suspect that someone under 21 is using our services, we reserve the right to immediately verify that account and suspend it if necessary.
We do not intentionally collect any information from minors. If such information has come to us, it is deleted as quickly as possible.
10 Policy Changes
baji account reserves the right to amend this privacy policy as needed. Users will be notified of significant changes via email or platform notification. Continuing to use the platform after a revised policy is published will constitute acceptance of the new policy.
To learn about other terms consistent with this Policy, you can read more about us, where the platform's operations and values are discussed.
11 Contact
For any questions, complaints, or requests related to privacy, please get in touch with us. Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English.